Frequently Asked Questions

  1. How long have you been in business?
  2. Where are you located?
  3. What does Low Voltage mean?
  4. What is the difference between low-voltage lighting and the lighting I am now using in my home?
  5. Why use LED (Light Emitting Diodes)?
  6. Does NiteLites Outdoor Lighting offer LED Retrofits?
  7. Will the LED’s look the same as my old lights?
  8. Should I wait until my existing bulbs burn out to replace them with new LEDs?
  9. How much do your lighting systems cost?
  10. Why are they so expensive?
  11. Do you have lights that go in driveways? Do you have paver lights? (Paver Lights are level with the ground)
  12. Do you offer Solar Lighting?
  13. How does the system turn on and off?
  14. Will the lighting system cause light pollution? Is NiteLites in compliance with Dark Sky?
  15. How do I inquire about buying a franchise?
  16. What are some examples of knowledge the professional has that may not be apparent to the do-it-yourself installer?
  17. What makes your lights better than your competitors?
  18. Can we see a sample of your work?
  19. Can a client buy lights and install them on their own?
  20. Can a client purchase bulbs through NiteLites and replace the bulbs themselves?
  21. Do you fix other non-NL systems?
  22. We are building a house and would like to know if there is anything they should do ahead of time?
  23. What is the average turnover time for service calls and installation?
  24. How long will the job take from start to finish?
  25. Will an outdoor lighting installation tear up my yard?
  26. What if NiteLites does not service my locality?
  27. Find me an outdoor lighting installer?

How long have you been in business?

NiteLites started in 1992.

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Where are you located?

NiteLites Outdoor Lighting has many locations across the United States. Click here to find a location near you.

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What does Low Voltage mean?

Fixtures which operate at 30 volts of energy or less. By using a transformer, integral or remote, line voltage (120V) is converted to 12 volts. NiteLites landscape lighting systems are both energy and cost efficient. The custom installation process is minimally invasive to the property; everything is done by hand so no deep trenching is involved. Click here to learn more.

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What is the difference between low-voltage lighting and the lighting I am now using in my home?

Traditional or the most commonly used light sources are powered by 120 volt current. This is known as line voltage and is the standard current. When you plug something into an outlet you are accessing this 120 volt current. Low-voltage lighting operates on a 12 volt current. This is similar to the amount of electricity used by a car battery. 12 volt is much safer and more energy efficient but doesn’t take away from the brightness. Click here to learn more.

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Why use LED (Light Emitting Diodes)?

LEDs are up to 75% more efficient than traditional systems. They use less energy and lower your energy bill, resistant to heat, cold, and shock, each bulbs lasts up to 30,000 – 40,000 hours and are environmentally friendly. Click here to learn more. Call for us for your local outdoor lighting installer.

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Does NiteLites Outdoor Lighting offer LED Retrofits?

Yes, NiteLites can retrofit your lighting solution to LEDs. Click here to learn more.

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Will the LED’s look the same as my old lights?

Yes, LED’s have more color versatility than any other type of light. Click here to learn more.

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Should I wait until my existing bulbs burn out to replace them with new LEDs?

Although your bulbs may have a significant amount of life left in them, they are still burning up massive amounts of energy. With energy prices rising and an incredibly efficient solution available, phase-outs are generally not recommended. Click here to learn more.

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How much do your lighting systems cost?

In order to give an exact estimate, we would have to arrange for someone to come out to the property to take a look. Click here to request a phone call.

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Why are they so expensive?

We are a manufacturer of our own fixtures; which are made of solid brass and copper. They are all non-corrosive and non-painted. Our finish is acid-etched right into the fixture, and dipped in a chemical wash, so there is no chipping or peeling. Our fixtures carry a lifetime warranty, which is all-inclusive, and the bulbs come with a 1-year warranty. We do offer an Annual Service Contract after the warranties expire to save on maintenance costs.

You can be sure that the cost of a professional system will exceed the cost of a home store kit. However, the additional expense is worth it for the extended life of your system. Also, a professional lighting system includes warranties where home store kits do not. Those kits are less costly but they only have a life expectancy of about 1 year.

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Do you have lights that go in driveways? Do you have paver lights? (Paver Lights are level with the ground)

Yes, we do. We have done sidewalks, steps, poolside and patio areas, outdoor kitchens, and sides of drives where columns are or between the front garage doors. Click here to learn more.

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Do you offer Solar Lighting?

Yes. NiteLites now offers an outdoor solar lighting system. Schedule an outdoor lighting consultation and ask your lighting professional about NiteLites solar LED lighting options.

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How does the system turn on and off?

We offer a photo cell or a timer. A timer allows you to set the lights to come on and go off during the specific times you want. A photo cell offers the sun up – sun down option which is where as soon as it starts to get dark, they will automatically come on via a sensor and as soon as sun starts to come up, they will go off. Click here to learn more.

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Will the lighting system cause light pollution? Is NiteLites in compliance with Dark Sky?

Many of our fixtures are shielded which decreases glare. This means they have a top on them, which keeps the light directed toward the ground. Our lighting minimizes obtrusiveness and lighting trespass. For example, the lighting is caught by the building eves or tree top canopies. They are energy efficient and only use 12 volts of electricity so there is minimal impact on artificial glow. It is a great nighttime ambiance.

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How do I inquire about buying a franchise?

Information about becoming a NiteLites franchise owner can be found here: Become a NiteLites Franchise Owner.

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What are some examples of knowledge the professional has that may not be apparent to the do-it-yourself installer?

There are concerns regarding voltage drop, maintaining the same voltage and light intensity. There are also specific lighting techniques like grazing or backlighting that could be perfect for a particular application that the do-it-yourselfer may not be aware of. Other examples are designing cable runs, specifying specific lamps, color temperatures and beam spreads, and using and installing specific control options.

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What makes your lights better than your competitors?

Our staff is professionally trained in landscape lighting design and we create a ‘Nitelites look’ that no one else can offer. There are a lot of installers, none of which can match the look of our projects. We also have the best warranty.

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Can we see a sample of your work?

Yes. You can view our photo gallery here, or find the location nearest you by clicking here, and locate their Facebook link on their page. You may also contact our office and ask for nearby NiteLites projects.

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Can a client buy lights and install them on their own?

No. We don’t sell our products outright. Our company has to do the installation to ensure the product is installed correctly and to take advantage of the warranty.

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Can a client purchase bulbs through NiteLites and replace the bulbs themselves?

Replacing their own bulbs voids the warranty on their system. We also make sure the aim of the light is correct during a bulb change and in most cases a service contract is the most economical choice for our clients.

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Do you fix other non-NL systems?

We work on existing systems on a case-by-case basis. Contact NiteLites and our nearest location will contact you.

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We are building a house and would like to know if there is anything they should do ahead of time?

NiteLites offers a ‘Pre-Construction Tip Sheet.’ To receive a copy, please contact our offices. We will send you the tip sheet, and put you in contact with the nearest NiteLites location.

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What is the average turnover time for service calls and installation?

A.S.A.P., we will contact the nearest franchise, and they will call you to set up a convenient time for you.

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How long will the job take from start to finish?

Once we start the project we will be on site until completion. Typically small jobs take 1-2 days where larger projects may take a week or more. On those projects that require more time and planning we will coordinate with the Project Manager and Landscape Architect to schedule the installation dates. Upon acceptance of the proposal, start and completion dates will be discussed.

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Will an outdoor lighting installation tear up my yard?

No, we do all of our work by hand with the utmost care. We do not use any heavy machinery in our installations. Many of our clients have commented in the past that they never would have known we were there if it wasn’t for the beautiful lighting effects we left behind.

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What if NiteLites does not service my locality?

NiteLites is constantly growing and opening new franchises. You may contact us and we will let you know when we start installing outdoor lighting in your area.

Find an outdoor lighting installer

Find your outdoor lighting installer by calling 1-866-648-3548 or looking on this page for your city.

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Frequently Asked Questions

Testimonials

“Josh did a great job and was very attentive to detail – very impressed.”
-- Mike and Catherine Carter Charleston, SC 29401

“Everything was great! Very professional and timely!”
-- David & Betty Laton, Albemarle, NC 28002

“Excellent! Superb service after the installation!”
-- Scott Gantt, Norwood, NC 28128

“Installation was professional. We like the final product.”
-- Dr. Jose Torres, Centerville, OH 45459

“We are very pleased with the lighting system. Simple but PERFECT!”
-- Carol Touhey, Royersford, PA 19468

“Very professional!”
-- Cory Marsan and Bill Warther, Rehoboth Beach, DE 19971

“Very Positive experience!! The Lights look even better than I expected. Prompt turnaround for installation”
-- Danielle Vondran Newark, DE 19702

“Sales person (Ryan) and crew (John) were courteous, informative, and took pride in their product. They answered all my questions and were receptive in their approach. If their training is any reflection of the product, then my house will be a showcase. Thanks.”
-- Ivan Mazzorana, Ft. Myers, FL 33901

“Very professional, very positive. Ryan was excellent!”
-- John Watts, Ft. Myers, FL 33901

“At this time, I am very satisfied. Was very professional and informative. Excellent!”
-- Joseph Castrogiovanni, Jr., Bonita Springs, FL 34133

“My overall experience with NiteLites was excellent.”
-- Chuck Gossett, Houston, TX 77002

“Excellent, professional service.”
-- Mr. & Mrs. Perry, Houston Area 77002

“Love my lights. Jeff was so knowledgeable. The best part of your program is that he came out after dark and actually set up lights so that I could see what the lights would look like. It helped me so much in determining what lights I wanted and where I wanted them to go. Also, your prices were half of what another company wanted to charge me to have the same lights put in. I dont know of anyone needing lights at this time, but I will certainly give out your company name. Im a realtor and am always getting questions from buyers about home services such as yours.”
-- Terry Smith, Deer Park, TX 77536

“I have been very impressed by the speed of action, responsiveness and convenience of NiteLites!”
-- Scott Mikell, Jacksonville, FL 32238

“My wife and I love the lights! They look Great. Thanks for doing such a good job!”
-- Mark and Sherry Humphrey, Stilwell, KS

“Very good experience – the lights look great!”
-- Jeff and Sonja Heistan, Lima, OH 45801

“Very good!”
-- Tim and Darla Konczal, Sylvania, OH 29575

“We have been completely satisfied. James Marshall is the NiteLites representative who contacted us initially, performed the installation and has followed up with us following the installation. James was extremely informative with respect to developing our lighting plan, very competent with respect to the installation and has followed up to check our satisfaction.”
-- Kenneth & Elizabeth Mraz, Fenton, MO 63026

“Experience from setting appointment, NiteLites representative and installer- all were pleasant and great to work with.”
-- Brandon Ikerd and Kevin Keeney, Odessa, FL 33556

“Very professional, very good!”
-- Rose Douglas, Tampa, FL 33602

“Experience was great from the time we met at the Home Show and were given brief explanation of how things worked and actual presentation. Neighbors are excited about how it brightens the cul-de-sac!”
-- Charles Miller, Wilmington, DE 19801

“We were very pleased with the whole process. Steve did a great job explaining the product and process. He responded timely to phone calls and e-mails. The installers were neat and pleasant.”
-- Hal and Jackie Cohen, West Grove, PA 19390