Indy Security Lights Company on the Downside of Providing Excellent Customer Service
Indy Security Lights Company, NiteLites, on how excellent customer service can work against a local outdoor lighting business.
Mykal Minor, owner of NiteLites of Indianapolis, provides exceptional customer service to his local market. With 29 “A” ratings on Angie’s List, there is no denying the NiteLites brand has made a positive impact on customers. The “above and beyond” service he provides is due to his love of the client base and pride in the work he does. With satisfied customers all over the Indianapolis area, Mykal explains how clients become almost married to his business through repeated service year after year. Bringing the same reliable operation every year allows his client base to continuously enjoy their outdoor lights while never being left in the dark by their lighting company.
Being the lighting gurus that they are, NiteLites has been well served by the client’s confidence in all things outdoor lighting. The huge drawback to this reputation of great service is the vast amount of phone calls coming in for things they don’t sell or can’t make a profit on. Things such as:
Responding quicker than other companies does not mean that they can fix your “Non NiteLites” outdoor lighting problems. The majority of these issues can be solved with little struggle, but combine 15-20 calls a day and it becomes a little more difficult to tackle. As a company who is more than happy to rectify its own issues, they more often times than not end up fixing the majority of their competitors’ systems in the process. Mr. Minor knows it just comes with the territory and that, in the long run, his business will be more appreciated than landscapers who install lights or bargain lighting companies. The joy of running a local business that you really put yourself into; is that people will notice and your business will thrive because of your reputation.
NiteLites of Indianapolis Outdoor Lights serves the great Indianapolis area with commercial and residential outdoor lighting systems. Indy Security Lights matched with high-quality LEDs create beautiful and safe homes. Path lighting, wash lighting, water feature lighting, deck lighting, pool area lighting, down lighting and moonlighting are all used in a cohesive design to make the biggest impression.
“My experience was terrific! Thank you so much!”
“Ryan made all the difference. He was great!!”
We LOVE our new NiteLites! Robbie was so easy to work with and really cared about seeing that we were happy and that the lighting was on the button. And last week when the hurricane hit, half our lights were submerged for two days. They came back on after the water receded–no problems whatsoever. We heartily recommend NiteLites–you won’t be disappointed.
“Great experience – Dave Thoma was great! He is a real asset to your company.”
“Your service was outstanding and your product delivers maximum value for the dollar. We couldn’t be more pleased.”
- Franchise Information
- Outdoor Lighting Photos
- Lighting Services
- NiteLites Outdoor Lighting Services
- Find the NiteLites Outdoor Lighting Nearest You
- Request a Lighting Design Consultation
- Outdoor Light Services
- Commercial Outdoor Lighting Services
- Retrofit with LEDs
- Residential Lighting
- Security Lighting
- Lighting Automation
- Architectural Lighting
- Landscape Lighting
- Solar Landscape Lighting Panels
- Low Voltage Lighting
- Garden Lighting
- Deck & Patio Lighting
- Marina and Dock Lighting
- Pond and Fountain Lighting
- Pool Area Lighting
- Path Lighting
- Paver Lighting
- LED Landscape Lighting
- Warranty Information
- Annual Maintenance
- Commercial Lighting
- News & Events
- Contact Us